Verotel Merchant Services, Inc. offers a one stop solution for your customer support. We provide technical support to your customers, help you to regain control over your user support and give you the freedom to focus your IT staff on their core competencies.
We provide you with your own toll-free number, a web portal, one or more email addresses, or CHAT to have your employees or customers reach the help desk.
You also have the option to brand the greeting, have our agents answer with your own answer script, and seamlessly integrate the help desk with the other support groups in your organization. You can use the Internet to access our call tracking system, setup notifications, and receive monthly reports that will give you a clear picture of what’s going on with your support from start to finish.