Verotel Merchant Services, Inc. offers a one stop solution for your customer support. We provide technical support to your customers, help you to regain control over your user support and give you the freedom to focus your IT staff on their core competencies.

We provide you with your own toll-free number, a web portal, one or more email addresses, or CHAT to have your employees or customers reach the help desk.

You also have the option to brand the greeting, have our agents answer with your own answer script, and seamlessly integrate the help desk with the other support groups in your organization. You can use the Internet to access our call tracking system, setup notifications, and receive monthly reports that will give you a clear picture of what’s going on with your support from start to finish.

What we offer:

Customer service

  • keyboard_arrow_right Voice (phone or call back request)
  • keyboard_arrow_right Email
  • keyboard_arrow_right Web tickets
  • keyboard_arrow_right Live chat
  • keyboard_arrow_right Social Media

Technical Support

  • keyboard_arrow_right 24/7/365 (up to Level 3 technical support)
  • keyboard_arrow_right Managed Services
  • keyboard_arrow_right Pre- and After-Sales technical support
  • keyboard_arrow_right System and Account Management
  • keyboard_arrow_right Full website integration with our helpdesk

Virtual Assistant

  • keyboard_arrow_right Handle your incoming calls according to your brand guidelines
  • keyboard_arrow_right Qualify your calls (is it for sales, marketing, operations, logistics)
  • keyboard_arrow_right Send an email to the right person or department with the caller details